Full Time
India
Posted 5 months ago

About the role:

We are looking for a ServiceNow Operations Specialistt (ITSM, ITOM, HRSD) responsible for the day-to-day management, support, and optimization of the ServiceNow platform. This role involves ensuring the stability and performance of ServiceNow applications, implementing system updates, and collaborating with various teams to enhance IT service management processes

About the company:

ATNIS is a global system Integration information technology & consulting company with a key focus on Digital Transformation, Next-Generation IT infrastructure services, and Manage services operations. ATNIS implement regional technology strategies to meet specific market requirements through delivery centers spread across India, Australia, Singapore & Middleast.We harness the power of digital Transformations, Cloud Migration, IT infrastructure, NextGen Manage services, and emerging technologies to help our clients adapt to the digital world and make them successful. A company recognized across 8 countries for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship.

Main responsibilities:

  • Platform Management: Oversee the daily operations of the ServiceNow platform, including system monitoring, performance tuning, and troubleshooting.
  • Incident Management: Respond to and resolve incidents related to ServiceNow, ensuring minimal disruption to IT services.
  • Change Management: Coordinate and implement system updates, patches, and upgrades, ensuring minimal impact on users.
  • User Support: Provide technical support and training to end-users and stakeholders, addressing any issues or questions related to ServiceNow.
  • Performance Reporting: Generate and analyze reports on system performance, usage, and incident trends to identify areas for improvement.
  • Documentation: Maintain accurate documentation of system configurations, processes, and troubleshooting procedures.
  • Collaboration: Work closely with IT teams, vendors, and other stakeholders to align ServiceNow functionalities with business objectives and improve service delivery.
  • Compliance and Security: Ensure that ServiceNow operations adhere to organizational policies, compliance requirements, and security best practices.

Qualification:

  • Education: Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Experience: 2+ years of experience managing or supporting the ServiceNow platform in an operational capacity.
  • Certifications: ServiceNow Certified System Administrator or similar certification preferred.

Key Skills:

  • Strong knowledge of ServiceNow modules and functionalities.
  • Proficiency in scripting languages used in ServiceNow (e.g., JavaScript, Glide).
  • Experience with ITIL processes and best practices.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills, both written and verbal.
  • Ability to work independently and as part of a team in a fast-paced environment.

Why you should join us:

  • We work on the latest Software technology on challenging complex integration and digital transformation projects
  • We offer remote work with 3 days from home per week
  • We are a paced rapidly growing specialist consulting firm with a strong reputation and growing list of high-profile clients
  • We have supportive management and offer career growth and learning opportunities
  • We offer excellent remuneration and flexible, family friendly working arrangements

Are you ready to take on the challenge?

Helping our clients grow while building a more sustainable, more inclusive future is a tough ask.  But when you join ATNIS team , you join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to re-imagine what’s possible.

Our commitment to Diversity, Equity and Inclusion

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you’ll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We encourage candidates to speak with a member of our recruitment team if you require adjustments to our recruitment process to support you, and the type of working arrangements that would help you thrive.

Why you should join us:

  • We work on the latest Software technology on challenging complex integration and digital transformation projects
  • We offer remote work with 3 days from home per week
  • We are a paced rapidly growing specialist consulting firm with a strong reputation and growing list of high-profile clients
  • We have supportive management and offer career growth and learning opportunities
  • We offer excellent remuneration and flexible, family friendly working arrangements

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